Refund policy

Our Commitment

We strive to ensure all our products are of high quality. 

  1. Faulty or Damaged Items (Consumer Guarantees Act) Under the New Zealand Consumer Guarantees Act (CGA), if an item is faulty, broken, does not do what it is supposed to, or is significantly different from its description, you are entitled to a repair, replacement, or refund.

  • If your product arrives damaged or develops a fault, please contact us within 24 hours of delivery at gurbaazlambardar@gmail.com.

  • Please include your order number, a description of the issue, and clear photos or a video showing the damage or fault.

  • For verified faulty or incorrect items, we will cover the return shipping costs and arrange a replacement or full refund as quickly as possible.

  1. How to Report a Faulty Item If you believe you have received a faulty, defective, or incorrect item:

  2. Email us at gurbaazlambardar@gmail.com with your order details and photos of the issue.

  3. Our team will review your request within 1 to 2 business days.

  4. If approved, we will provide instructions on how to return the item and process your replacement or refund.

  5. If a refund is approved under the CGA, it will be processed and automatically applied to your original method of payment within 5 to 10 business days.